Useful ”bread-crumb trails” near the top of the pages will help you  keep track of where you’ve beenon the site  and pages you may want to revisit.  Check out our upgraded website at www.acsindustrial.com . 

We provide services for almost all types of industrial electronics including CNC equipment repair, servo drive & spindle drive repair, and test equipment repair.

Visit the website and find out more about ACS Industrial Services and all we have to offer your company to save you time and money.  We are industry’s trusted repair resource!

 ”Bread-crumb trails” near the top of the pages will now help you  keep track of the pages you’ve been to and may want to revisit.  Check out our upgraded website at http://www.acsindustrial.com. 

We provide services for almost all types of industrial electronics including touch screen monitors repair, medical monitor repair, and telecommunications electronics repairs.

Visit the website and find out more about ACS Industrial Services and all we have to offer your company to save you time and money.  We are industry’s trusted repair resource!

 ”Bread-crumb trails” near the top of the pages will now let you  keep track of the pages you’ve been to and want to revisit.  Check out our upgraded website at http://www.acsindustrial.com. 

We provide services for almost all types of industrial electronics including circuit board repair, LCD & CRT Monitor Repair, and PLC repair.

Visit the website and find out more about ACS Industrial Services and all we have to offer your company to save you time and money.  We are industry’s trusted repair resource!

Long wait times and travel times are often caused by something as simple as aged or defective electronic components in the control.  ACS Industrial Services provides regular and rush repair services for almost every elevator electronic circuit board and control installed in modern elevators.    

Manufacturers we service  include Armor, Otis, U.S. Swift, Montgomery, and Kone.  Our technicians repair and test each board in equipment racks and simulated test situations and can work with older models as well as modern, microprocessor controls. 

Evaluations are free and and we will get a quote for repair costs to you right away for approval.   Call us at 800-605-6410 or visit our website, www.acsindustrial.com.  Our customer service representatives are standing by to help you.

You know, I could probably get a car repair for dummies book and learn to do all my own car repairs too…but why would I want to when “Joe” at my favorite auto repair shop here in Hunt Valley, Maryland is already an expert.  He can repair my car a lot faster and better than I can.  Plus, he’s already got all the equipment and parts handy.

Just like at ACS Industrial…we’ve already got the expertise, the equipment and all the parts handy.  And, if the parts for your repair are unusual and “unhandy”, we know where to get them fast.  We will save you time and money repairing your damaged electronics while you keep doing what you are good at.

So, stay balanced this year.  Send us your damaged electronics (electronic repair form) and let us repair it for you while you stay focused at work, or hit the gym, or play with the kids.   Time well spent!

I was just reading a friend’s notes and he made a great case for providing detailed information to your repair service provider.  Here at ACS, we request our customers describe the problem with their item when they send them in for evaluation. You probably could not begin to guess what our Top 5 repair descriptions were for 2009, so I will share them with you:

Top 5 Electronic Repair Descriptions for 2009

1. Does Not Work
2. Blank (as in nothing at all in the problem description box)
3. Dead
4. No output
5. Will not power up

Numbers 4 and 5 are fairly useful.  But 1, 2 and 3…well, they sure won’t fall into the “too much information” category!   We certainly don’t expect our customers to diagnose or repair their damaged electronic equipment – that’s our job!  But most of us would not go to the doctor and make him or her guess what our symptoms are – imagine how that would go!  More information helps us diagnose your equipment better too.

The diagnosis and repair process is faster and therefore less costly if we can provide our technicians with some description of the problem or what happened that prompted you to request repair service. 

Here are some actual examples of helpful Problem Descriptions that came from real customers:

• This unit is an emergency (power out) light. Battery was hooked up backwards and now won’t work. Everything seems to check out okay except 2 items. Their numbers are: EUB0002B and TIP41B.
• Heard a loud pop, followed by a loss of +5V
• Units do not give good 5V and 15V readings
• The DeviceNet boards in 7 different drives burned the same exact way as this one. This board is from a Cutler Hammer SV9000 series drive.
• Motor continues to kick out or quit. Won’t keep running. When you enter a spindle drive command the motor stops.
• This is a KME VGA monitor from a MotionMaster CNC router with a Fagor 8050m controller. There is no display and the input to the monitor has been tested. We currently have a PC monitor hooked up and it works.
• This unit is for a fmc wheel balancer 2500. The machine lights up but I have no functions. I had someone look at it and test it they said it was the board, and recommended you guys (hey, I really like this one!!)

We understand that sometimes the person that actually fills out the ACS online repair form is given little or no information about what is wrong with an item being sent in for evaluation.  That’s ok too – we’ll figure it out.  But, a little background information can go a long way and we appreciate the information.

Occasionally it’s a clear cut decision like the customer with a burn hole the size of North Dakota in his circuit board.  Definitely dumpster material.  More often, there are a few things to consider when making industrial electronic repair decisions.  Here are a few questions to ask yourself:

How much did it cost new?

Depends on what it is.  The higher the original cost of the item, the more cost effective industrial electronic repair will be. A simple example would be power supply repair – if the item is a $150 power supply, it was mostly likely not designed or manufactured to be repaired, only replaced and it will cost more to repair it than to replace it.  Buy a new one.  But, (there’s always a but) what if you can’t find this item anymore?  If you cannot find a suitable replacement, the only option is repair.

How badly is it damaged?

We love to get damaged items and bring them back to life – it’s a challenge we at ACS enjoy.  And we’ve had some crazy stuff – circuit boards flooded in Hurricane Katrina and literally coated in mystery gunk; forklift blades through servo drives; fists through touch screens (yes, it’s true); mouse contaminated circuit boards (yuck!) – you name it!  Most of these items and many others have been repairable.  Call and tell us your story and we’ll help you figure this one out.

How fast do I need it back?

We like to work fast but sometimes you need it even faster.  Say a deadline is looming and production is down.  If you need to get back up and running in 24 hours or less, you will probably need to buy a replacement, either refurbished or new. 

After you get a replacement, ship your damaged item to ACS and we can repair it so you have a back up for the next time.  You might be surprised to know how many companies don’t have a back up for critical equipment for their production lines and believe me, they are howling in pain when their equipment breaks down – we could probably hear them without the telephone!

How expensive will shipping be?

Weight and speed determine shipping costs.  You can go online to most shippers (UPS, Fed Ex, trucking companies) and get an idea of what it will cost to ship.  The heavier it is and the faster it needs to go the more it’s going to cost. For example, say you got your 150 lb servo motor repaired – it would cost approximately $600 to ship UPS Next Day Air Early A.M. delivery from Maryland to Chicago. 

Is There a Warranty?

If your warranty is expired on your damaged industrial electronics and you need it repaired, you will be glad to know that ACS offers warranties on virtually all of our work.  So now, your repaired item will once again have a warranty.  Now, that’s a comfort!

If you still aren’t sure whether to repair or replace, just give our customer service team a call at 800-605-6419 or send us an email at custserv@acsindustrial.com OR visit our website at acsindustrial.com .  Our customer service representatives are standing by to help you.

The customer was afraid it would not be repairable.  We utilized our Allen Bradley rack to analyze the unit and were able to identify the problems quickly. 

We quoted the customer a competitive price in just 48 hours after receiving their item.  The customer was happy with the price and immediately issued a purchase order. 

The ACS team  initiated repairs and installed the repaired PLC in the test rack, ran a diagnostic test program for three hours to burn in the new components. 

This Allen Bradley PLC was repaired and returned to our customer in just seven  working days, regular service and UPS ground shipping. 

The goal at ACS is to make our customer’s job easier by providing competitive pricing and superior service. 

ACS repairs all brands of PLC’s so when you have a problem with your PLC send it to ACS Industrial Services and you can feel comfortable knowing our team will do everything possible to get your item repaired and back in service.  Call us at 800-605-6419.

We will call ACS Industrial again when we need electronic repair services.  Their customer service team even got on the phone with us when we called during reinstallation to answer our questions. Three cheers for ACS Industrial Services!

We will call ACS Industrial again when we need electronic repair services.  Their customer service team even got on the phone with us when we called during reinstallation to answer our questions. Three cheers for ACS Industrial Services!