|
|
|
We won an Academy Award Oscar for customer service!! Well, it feels like we did.
Oh, we like to consider ourselves smart, clever, problems-solvers…and we are. But most of all ACS Industrial is a collaboration of customer-centered, skilled people who listen. Why? Because it matters. A lot.
When we get letters like the one below we share them with our entire staff to make sure they know how important true customer service is and to show our appreciation…
Does it seem like your maintenance staff is constantly putting out “fires?” Or that your production equipment is always running to failure requiring industrial electronics repair and causing unplanned work stoppages?
Lean manufacturing may be the answer. Lean manufacturing concepts aren’t new but they are gaining momentum…and for good reason.
By implementing some lean manufacturing strategies, you can track equipment breakdowns, schedule preventive maintenance, and anticipate needs for maintenance parts. Benefits include:
Attention all Manufacturers: ABB is now promoting FUN! Fun? At work you say? Under the interesting news category we hear that ABB has teamed with tracermedia interactive to create an electronic game that entertains AND educates manufacturing plant professionals.
Players have fun while experiencing how their reliability decisions will impact performance down the line and the overall business. Since this a virtual situation, your team can enjoy the challenge without worrying about disastrous results.
It works like this: players are members of a failing company. Then, the game takes them through a series of real-life problems that require reliability solutions to win the ABB Reliability Challenge. The virtual manufacturing world gives players a sample of what companies may face in the real world.
Not surprisingly, reliability ranked the most important criteria in purchasing industrial electronics according to a recent survey by Plant Engineering & Maintenance.
Reliability was followed, in descending order, by quality, safety, maintenance, service, price, throughput, technology, noise, speed, and “green”.
Maintenance ranked 4th out of 11 so we know it’s pretty high on your list. Nobody wants equipment that is difficult or excessively expensive to maintain. Downtime is lost time and lost time is lost money.
Save money in the long run by purchasing quality industrial electronic equipment with a good warranty. And when that warranty runs out, or the OEM does not provide responsive service, send your repairs to a reliable expert.
Plant safety, work site safety, worker safety - it seems we are hearing this daily now from plant engineers around the country.
It would appear that a cultural shift is in the wind and that safety attitudes and practices are changing – for the better. There is a realization that a safe working environment is beneficial not only to employees but to the bottom line.
The concern is there on the part of many CEO’s and managers but the question they often have is, “Where do we start?”
Top 5 Electronic Repair Problems in 2009
I was just reading a friend’s notes and he made a great case for providing detailed information to your repair service provider. Here at ACS, we request our customers describe the problem with their item when they send them in for evaluation. You probably could not begin to guess what our Top 5 repair descriptions were for 2009, so I will share them with you:
Top 5 Electronic Repair Descriptions for 2009
We called ACS Industrial Services for help when three of our Mitsubishi LCD monitors went bad. We use these monitors in our power generation plant and they had all been purchased about the same time. Unfortunately, they were no longer under warranty. With three out of our six monitors being down, we needed to either get these monitors repaired or buy new ones fast.
ACS Industrial’s customer service rep stayed with our repair job the whole time. This company got all three LCD monitors working again and back to us in less than 14 days. And it cost far less to repair them than to buy new ones.
Our very competent Web Master just finished the huge task of developing and deploying a searchable Electronic Repair Catalog on the ACS website. We hope you find it helpful in locating the part numbers for your damaged items needing electronic repair services.
The catalog can be searched two ways. Either by letter or part number. For example, if you have a Mitsubishi Servo Motor that needs repair, click the “M” and you will be taken to the page with all the manufacturers that begin with “M”.
If you have a model number like, 1326AB-B520E-S2L, Enter it in the search box at, http://www.acsindustrial.com/repair-catalog/search.php?c=m.
Most Touch Screen Monitors , CRT Monitors and LCD Monitors require sophisticated and expensive lab and test equipment to successfully repair. In addition, highly trained and experienced techs are also important.
When you attempt to repair a monitor…a Monitor Repair Manual is not enough to effectively get the job done. If you are frustrated and fed-up with trying to repair a monitor, you should think about sending your damaged monitor to ACS Industrial Services for repair. Most monitors are repaired for much less than the cost of a new one. ACS specializes in touch screen displays, CRT monitor repairs, LCD Display repairs and obsolete monitor repairs of every kind.
ACS now offers expanded Yaskawa Repair services. If you have a down Yaskawa Spindle Drive, Servo Motor, Servo Drive, Monitor, CNC Circuit Board or any other Yaskawa Product, ACS can evaluate, repair and return it in perfect working order. We repair all Yaskawa equipment.
The experienced repair techs at ACS treat each repair job as if their job depended on it. And guess what…their jobs do depend on how well they repair the customer’s equipment. Our customer’s satisfaction with the Electronic Repair Services we provide is the most important aspect of our business.
