I was just reading a friend’s notes and he made a great case for providing detailed information to your repair service provider.  Here at ACS, we request our customers describe the problem with their item when they send them in for evaluation. You probably could not begin to guess what our Top 5 repair descriptions were for 2009, so I will share them with you:

Top 5 Electronic Repair Descriptions for 2009

1. Does Not Work
2. Blank (as in nothing at all in the problem description box)
3. Dead
4. No output
5. Will not power up

Numbers 4 and 5 are fairly useful.  But 1, 2 and 3…well, they sure won’t fall into the “too much information” category!   We certainly don’t expect our customers to diagnose or repair their damaged electronic equipment – that’s our job!  But most of us would not go to the doctor and make him or her guess what our symptoms are – imagine how that would go!  More information helps us diagnose your equipment better too.

The diagnosis and repair process is faster and therefore less costly if we can provide our technicians with some description of the problem or what happened that prompted you to request repair service. 

Here are some actual examples of helpful Problem Descriptions that came from real customers:

• This unit is an emergency (power out) light. Battery was hooked up backwards and now won’t work. Everything seems to check out okay except 2 items. Their numbers are: EUB0002B and TIP41B.
• Heard a loud pop, followed by a loss of +5V
• Units do not give good 5V and 15V readings
• The DeviceNet boards in 7 different drives burned the same exact way as this one. This board is from a Cutler Hammer SV9000 series drive.
• Motor continues to kick out or quit. Won’t keep running. When you enter a spindle drive command the motor stops.
• This is a KME VGA monitor from a MotionMaster CNC router with a Fagor 8050m controller. There is no display and the input to the monitor has been tested. We currently have a PC monitor hooked up and it works.
• This unit is for a fmc wheel balancer 2500. The machine lights up but I have no functions. I had someone look at it and test it they said it was the board, and recommended you guys (hey, I really like this one!!)

We understand that sometimes the person that actually fills out the ACS online repair form is given little or no information about what is wrong with an item being sent in for evaluation.  That’s ok too – we’ll figure it out.  But, a little background information can go a long way and we appreciate the information.

Recently a machine tool user sent a bad Yaskawa power supply from a Mori-Seiki CNC machining center to ACS on a Friday.  By Wed the following week, ACS had the item back to the end user and he was back into operation. This was one happy customer!

The ACS Team will get your Yaskawa item evaluated, repaired and returned as fast as possible. All repairs are covered by a comprehensive one year warranty unless otherwise specified. ACS Industrial is a member in good standing of the Power Sources Manufacturers Association and are very committed to providing the best Power Supply Repair available.  See how ACS can help with your damaged Yaskawa item today.

These folks will get your Yaskawa item evaluated, repaired and returned as fast as possible. All repairs are covered by a comprehensive one year warranty unless otherwise specified. ACS Industrial is a member in good standing of the Power Sources Manufacturers Association and are very committed to providing the best Power Supply Repair available.

A machine tool user sent a bad Yaskawa power supply from a Mori-Seiki CNC machining center to ACS on a Friday. By Wed the following week, ACS had the item back to the end user and he was back into operation. This was one happy client! See how they can help with your damaged Yaskawa item today.

The experienced repair techs at ACS treat each repair job as if their job depended on it. And guess what…their jobs do depend on how well they repair the customer’s equipment. Our customer’s satisfaction with the Electronic Repair Services we provide is the most important aspect of our business.

You can rest assured that your damaged electronics will be evaluated, repaired, tested and returned in perfect working order and it will be done fast. Call now and speak to one of our customer service reps about how ACS Industrial can help with your current Yaskawa repair problem. 1-800-605-6419.  Your call will be appreciated.

“The board you repaired has passed its test. From all of us at Tasty, we send a Huge Thank You, to you and your staff. Finding a good repair house that can handle these was a long difficult road.”

To see how ACS Industrial Services can help with your Electronic AC, DC, VFD, and Servo & Spindle Drive repair needs please visit us at www.acsindustrial.com.  Our customer service representatives are standing by to help you.