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Repair or replace your damaged industrial electronics?
Occasionally it’s a clear cut decision like the customer with a burn hole the size of North Dakota in his circuit board. Definitely dumpster material. More often, there are a few things to consider when making industrial electronic repair decisions. Here are a few questions to ask yourself:
How much did it cost new?
One of our regular customers recently sent us an Allen Bradley PLC SLC 150 for repair. It had no low voltage output, no LED error indicator lights working and the DC power light would come on but no other indicators were lighting.
The customer was afraid it would not be repairable. We utilized our Allen Bradley rack to analyze the unit and were able to identify the problems quickly.
We quoted the customer a competitive price in just 48 hours after receiving their item. The customer was happy with the price and immediately issued a purchase order.
Three weeks ago our glass CNC machining center started giving an overcurrent alarm. We determined that it was most likely the old Mitsubishi servo motor that was the problem so we sent it, along with the encoder, to ACS Industrial Services to check it out. There was no cost for the evaluation of the encoder or the motor. The motor was bad and because it was no longer in production we were afraid we would have to buy new. But ACS Industrial quoted us for repair and listed all of the work that would be included. Our Mitsubishi servo motor came back looking like new again and is working great.
Three weeks ago our glass CNC machining center started giving an overcurrent alarm. We determined that it was most likely the old Mitsubishi servo motor that was the problem so we sent it, along with the encoder, to ACS Industrial Services to check it out. There was no cost for the evaluation of the encoder or the motor. The motor was bad and because it was no longer in production we were afraid we would have to buy new. But ACS Industrial quoted us for repair and listed all of the work that would be included. Our Mitsubishi servo motor came back looking like new again and is working great.
As maintenance supervisor for a large manufacturing plant it’s my job to keep our industrial equipment in good working order. It can get complicated with so many different types of parts including power supplies, servo drives, robotics, hand held controllers, you name it. Recently I began working with ACS Industrial Services on our industrial electronics repairs. What a relief to have a customer service team treat all of my repairs as important.
I sent ACS Industrial several power supplies including a Yaskawa, a Kepco, Lambda, and an Okuma, all pretty different power supplies. ACS kept right on top of all of them. The Yaskawa power supply turned out not to be repairable, but they had a refurbished replacement available for a good price.
We called ACS Industrial Services for help when three of our Mitsubishi LCD monitors went bad. We use these monitors in our power generation plant and they had all been purchased about the same time. Unfortunately, they were no longer under warranty. With three out of our six monitors being down, we needed to either get these monitors repaired or buy new ones fast.
ACS Industrial’s customer service rep stayed with our repair job the whole time. This company got all three LCD monitors working again and back to us in less than 14 days. And it cost far less to repair them than to buy new ones.
Recently, an alarm stopped production on our Cincinnati Milacron turret punch. We did not know whether the problem was with the fanuc servo motor or the cincinnati milacron power supply, but either way we needed to get it repaired fast. We called ACS Industrial and spoke with a knowledgeable sales engineer who helped us figure out that it was probably the fanuc servo motor that was the problem.
We shipped the motor to ACS the next day. The motor turned out to be beyond repair, but ACS had a refurbished fanuc servo motor that they were able to ship to us that day. Our turret punch was back online in just 3 days total.
