Industrial Robotics Component Repair

A damaged robotics component doesn't always need to be replaced. Depending on the unit, its condition and the type of failure, repair can save up to 70% of the cost of a new one.

Repair can also help your business:

• Avoid long manufacturer or distributor lead times
• Keep older robotic systems in operation
• Reduce the need for costly equipment changes
• Maintain compatibility with existing automation systems
• Restore obsolete or hard-to-source components
• Limit production delays caused by a failed unit

ACS prices each job after evaluating your equipment. The evaluation and quote are free, and no repair work begins until you approve the price.

Customers cover shipping to ACS and return shipping once the unit is repaired. If a component turns out to be unrepairable, you typically choose whether to pay for its return or have ACS dispose of it.

PLCs

Programmable logic controllers coordinate machinery and automated equipment. When a PLC fails, expect startup problems, communication errors, input/output faults, intermittent operation, or a total loss of control.

ACS evaluates and repairs supported PLCs, including units running robotic cells and automated production lines.

Power Supplies

Power supplies feed the electrical output that controllers, drives, teach pendants and other automation electronics need. A damaged unit may not power on, may shut down without warning, or may produce unstable or intermittent output.

Repairing your existing power supply can also help you avoid modifications you'd otherwise need if an exact replacement isn't available.

Resolvers

Resolvers handle position and motion feedback in industrial motor and robotic applications. They're built for demanding environments, but heat, age, contamination and electrical issues still take a toll.

A failing resolver can cause feedback errors, positioning faults, irregular motor behavior or drive alarms.

Servo Drives

Servo drives control the speed, torque and position of servo motors. A failed drive can cause axis-control problems, overcurrent alarms, communication errors, overheating, intermittent output or total loss of motor control.

ACS repairs Servo Drives from many leading robotics and automation manufacturers.

Servo Motors

Servo motors deliver the precise movement robotic joints and positioning systems depend on. Watch for vibration, bearing noise, overheating, reduced torque, encoder faults or inaccurate positioning.

ACS evaluates and repairs supported Servo Motors when restoration is technically feasible.

Teach Pendants

Teach Pendants let operators program, control and monitor industrial robots. Common failures include blank displays, damaged touchscreens, worn keys, broken cables, communication problems, and units that won't power on.

ACS repairs Teach Pendants from many popular robotics manufacturers, so you can keep the control interface your operators already know instead of replacing the whole unit.

Robotics failures usually give some warning. Watch for changes in how a motor, drive, controller or feedback component performs.

Common symptoms:

• Equipment that won't power on
• Repeated fault or alarm codes
• Intermittent operation
• Unexpected shutdowns
• Communication failures
• Positioning or feedback errors
• Inconsistent axis movement
• Reduced motor speed or torque
• Unusual noise or vibration
• Overheating
• Blank or unresponsive displays
• Damaged buttons, cables or connectors

The same symptom can have several causes. Include any fault codes, operating symptoms and events leading up to the failure so our technicians can evaluate the unit efficiently.

Not sure whether the component can be repaired? Send it to ACS for a free evaluation.

Repair availability depends on the specific component, its condition, replacement-part availability and our ability to test the unit.

1. Complete the Repair Form

Provide your contact information and equipment details: manufacturer, model number, part number, fault code and a description of the problem.

2. Ship the Component to ACS

Use the RMA number and shipping instructions we provide to send the unit to our repair facility. You cover the cost of shipping to ACS.

3. Receive an Evaluation and Quote

Our technicians evaluate the unit and prepare a no-obligation repair quote, typically within 72 hours of receiving the item.

4. Approve or Decline the Repair

Review the quote and decide whether to move forward. We don't start work until you approve it.

5. Repair and Test the Unit

Once approved, our technicians complete the repair and test the unit before returning it.

6. Receive Your Equipment

We ship the repaired component back using your requested shipping method. You cover return shipping.

If the unit can't be repaired, we'll explain why. You can authorize ACS to dispose of it, or arrange and pay to have it shipped back.

The right call depends on the equipment, the failure and your operation's needs.

Repair tends to make sense when:

• A replacement is expensive
• A new unit has a long lead time
• The component is obsolete or hard to find
• Your system depends on the original model
• Replacing the unit would require reprogramming or other equipment changes
• Downtime is already hurting production
• The failed component can be repaired and tested reliably

Replacement tends to make more sense when a component has extensive damage, required parts aren't available, or the unit can't be properly tested.

A free evaluation gives you the quoted repair cost up front, so you can weigh repair against replacement without guessing.

Most standard repairs come back in about three weeks. Actual turnaround depends on the component, the type of damage, parts availability and testing requirements.

For urgent production problems, ask about Rush Repair Service. Rush evaluations are prioritized, and many approved rush repairs ship within three to five business days, though availability varies by component and repair requirements.

Every completed repair includes a full two-year warranty. Review the applicable terms or ask an ACS representative for coverage details.

ACS helps industrial and commercial customers solve difficult electronic and electromechanical repair problems.

Customers choose ACS for:

• Free evaluations and no-obligation quotes
• Repairs for many current and legacy components
• Standard and rush service options
• Clear approval before repair work begins
• Live customer service during business hours
• Repair testing before return shipment
• A full two-year repair warranty
• Support for thousands of manufacturers and component models

Our customer service team can help you complete the repair form, identify the correct part information and check the status of your repair.

What robotics components does ACS repair?

DC motors, encoders, PLCs, power supplies, resolvers, servo drives, servo motors and teach pendants used in robotic and automated equipment.

Does ACS repair complete industrial robots?

ACS repairs the electronic and electromechanical components used within industrial robotic systems. The component needs to be removed and shipped to our repair facility.

Can ACS repair obsolete robotics components?

Often, yes. It depends on the unit's condition, parts availability and whether we can properly test it. Send us the manufacturer and part number for review.

How long does a repair take?

Most standard repairs are returned in about three weeks. Rush Repair Service is available for qualifying repairs when you need faster turnaround.

How much does the evaluation cost?

The evaluation and quote are free. You pay to ship the component to ACS and to have it shipped back.

What happens if the unit is unrepairable?

We'll let you know. You can authorize ACS to dispose of the unit, or arrange and pay to have it shipped back.

What information should I provide?

Manufacturer, model number, part number, serial number, fault codes, a problem description and your required turnaround. Photos help too if there's visible damage.

What warranty is included?

A full two-year warranty, subject to the applicable terms.

Don't let a failed robotics component create unnecessary downtime. Send ACS the manufacturer, model number, part number and a description of the problem to start your evaluation.

Our technicians will inspect the unit and provide a no-obligation repair quote. You decide whether to proceed before any repair work begins.