Management Team

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Meet the Team, At ACS Industrial

The ACS team is dedicated to your Total Customer Satisfaction. We listen, care and perform accurate, expert repairs and find whatever-it-takes solutions to your toughest challenges.

Truly caring, inquisitive, resourceful, honest and eager to help, combined with years of experience, can-do expertise and a technology-driven process, makes ACS an unbeatable repair partner. Get to know us!

Together, we help customers from all kinds of industries--small business to military, government and Fortune 500, and from all around the globe. Our team of expert repair technicians and customer service members are always ready and happy to go the extra mile to solve your industrial electronic repair problems. We offer RUSH service for those times when you need your equipment back yesterday.

Please call us to help you troubleshoot--you'll get immediate expertise and straight up truth, so you can make the right decisions and get the best outcome for your business.

Ellen Breidenbaugh

President & CEO
Ellen LinkedIn
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Ellen has been with ACS since its founding as Vice President until she stepped up as President in 2017. Ellen applied her prior career skills as a marketing director to help ACS establish a highly communicative, service-oriented culture. She helps ACS attract and retain excellent talent--most employees have been with ACS for over ten years--and keeps the team aligned on the company's strong values of excellence, integrity, service, trust and support.

Always an advocate for advancing expertise, Ellen leads ACS into the future of electronics and electronic repairs with continual investments in capabilities and technology. She is active with regional manufacturing and robotics associations, the Women’s President Organization, was accepted into and graduated from the Goldman Sachs 10,000 Small Businesses Program, and sometimes shares her knowledge in the ACS blog.

From day one, when ACS was literally housed in a large shed at our farm, ACS has been laser focused on customer service at its best. No matter how much the company grows, that promise will be unchanged. With three sons, a rescue dog, an apiary full of honey bees and a historic farmhouse, there is never a dull moment in Ellen's life--that's a good thing because Ellen thrives on being resourceful.

Scott Whitaker

General Manager
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Scott has over 10 years experience at ACS, including five years as Assistant General Manager before becoming General Manager. This ground-up experience has given Scott a thorough understanding of both the day to day ACS operations, logistics, and team work as well as the big picture. His positive, "let’s get it done now" approach and focus on excellence in all things keeps operations at ACS working smoothly. As a former associate pastor, outdoorsman, and world traveler, Scott brings strong leadership skills as well as a great sense of team spirit, and resourcefulness to ACS. When not overseeing the ACS Hickory repair center, Scott is busy with his young family and spends a lot of time on the baseball field both coaching and cheering.

Stefan Racz

Technical Supervisor/Quality Assurance
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Not only is Stefan our Technical Supervisor, he is also our "electronics whisperer" and solves the toughest repair challenges, time and again. His attention to detail and deep knowledge makes him not only our expert Quality Assurance manager but also Technician Training Coordinator to develop the skills of the Tech Team. Having worked in industrial and consumer electronics, both in the field and in the repair center, Stefan brings a wealth of skills, experience, and leadership to our tech team. Stefan says, "I like to help everybody, colleagues and customers, to resolve and find solutions to problems. Knowing that they are helped just makes me happy. I strive to keep things moving along smoothly and with no bumps on the way."

Kristina Handley

Customer Service Manager
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Kristy is our extraordinary, multi-tasking customer service manager. She takes solving your repair problems, including those sudden emergencies, seriously with her friendly, get-it-done attitude! When she is not at ACS Kristy is busy designing knit and crochet patterns while also enjoying her active family life with kids and dogs – probably why she is so good at multi-tasking!

Stacy Meffen

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Stacy is our talented financial and accounting professional with over 20 years of progressive experience in all aspects of operations and accounting. She is an excellent communicator who also has the ability to see the big picture and adapt processes and technology to each situation. When Stacy isn’t crunching numbers and elevating our operational efficiency, she is either traveling to exotic, preferably sandy destinations, or she is likely on the sidelines of ball fields or local theaters cheering on her nieces and nephew.