Management Team

Ellen has been with ACS since its founding as Vice President until she stepped up as President in 2017. Ellen applied her prior career skills as a marketing director to help ACS establish a highly communicative, service-oriented culture. She helps ACS attract and retain excellent talent--most employees have been with ACS for over ten years--and keeps the team aligned on the company's strong values of excellence, integrity, service, trust and support.

Always an advocate for advancing expertise, Ellen leads ACS into the future of electronics and electronic repairs with continual investments in capabilities and technology. She is active with regional manufacturing and robotics associations, the Women’s President Organization, was accepted into and graduated from the Goldman Sachs 10,000 Small Businesses Program, and sometimes shares her knowledge in the ACS blog.

From day one, when ACS was literally housed in a large shed at our farm, ACS has been laser focused on customer service at its best. No matter how much the company grows, that promise will be unchanged. With three sons, a rescue dog, an apiary full of honey bees and a historic farmhouse, there is never a dull moment in Ellen's life--that's a good thing because Ellen thrives on being resourceful.

Mark’s deep experience with all sides of the industrial electronics business empowered him with the perfect skillset to be ACS’s General Manager. Electronics became a second career for Mark, after he found himself fascinated with how computers are used to control systems in manufacturing. This led him back to school for advanced studies in both areas. Mark has been in the electronics field for over 21 years, as a technician, quality control technician, technical salesperson, and manager. He enjoys the crucial role of solving problems to meet the needs of his customers, both external and internal. As the oldest of six children, Mark says, "I learned that communication is as much listening as it is speaking. This has served me well in my career–but it was not a lesson that was easily learned."

Scott’s the guy who leaves no stone unturned when searching for replacement parts for your repairs. He works closely with our vendors, in the U.S. and overseas, to get the necessary parts delivered quickly for a fast turnaround on your repair. Scott thinks like a detective and says, "I have built a great network of sources and I work hard to find the parts needed for your repair." He also makes sure ACS logistics run smoothly, shipping repairs all over the world while at the same time assisting in the day to day management of the ACS repair center. A former associate pastor, outdoorsman, and world traveler, Scott brings a great sense of team spirit and resourcefulness to ACS.

Not only is Stefan our Technical Supervisor, he is also our "electronics whisperer" and solves the toughest repair challenges, time and again. His attention to detail and deep knowledge makes him not only our expert Quality Assurance manager but also Technician Training Coordinator to develop the skills of the Tech Team. Having worked in industrial and consumer electronics, both in the field and in the repair center, Stefan brings a wealth of skills, experience, and leadership to our tech team. Stefan says, "I like to help everybody, colleagues and customers, to resolve and find solutions to problems. Knowing that they are helped just makes me happy. I strive to keep things moving along smoothly and with no bumps on the way."

Kristy is our extraordinary, multi-tasking customer service manager. She takes solving your repair problems, including those sudden emergencies, seriously with her friendly, get-it-done attitude! When she is not at ACS Kristy is busy designing knit and crochet patterns while also enjoying her active family life with kids and dogs – probably why she is so good at multi-tasking!

Stacy is our talented financial and accounting professional with over 20 years of progressive experience in all aspects of operations and accounting. She is an excellent communicator who also has the ability to see the big picture and adapt processes and technology to each situation. When Stacy isn’t crunching numbers and elevating our operational efficiency, she is either traveling to exotic, preferably sandy destinations, or she is likely on the sidelines of ball fields or local theaters cheering on her nieces and nephew.