President & CEO
Assistant General Manager/
Customer Service Manager
Ellen has been with ACS since its founding as Vice President until
she stepped up as President in 2017. Ellen applied her prior career
skills as a marketing director to help ACS establish a highly
communicative, service-oriented culture. She helps ACS attract and
retain excellent talent--most employees have been with ACS for over
ten years--and keeps the team aligned on the company's strong values
of excellence, integrity, service, trust and support. Always an
advocate for advancing expertise, Ellen leads ACS into the future
of electronics and electronic repairs with continual investments
in capabilities and technology. She is active with regional
manufacturing and robotics associations, the Women’s President
Organization, was accepted into and graduated from the Goldman
Sachs 10,000 Small Businesses Program, and sometimes shares her
knowledge in the ACS blog.
From day one, when ACS was literally housed in a large shed at our
farm, ACS has been laser focused on customer service at its best.
No matter how much the company grows, that promise will be unchanged.
With three sons, a rescue dog, an apiary full of honey bees and a
historic farmhouse, there is never a dull moment in Ellen's
life--that's a good thing because Ellen thrives on being resourceful.
Mark’s deep experience with all sides of the industrial electronics
business empowered him with the perfect skillset to be ACS’s General
Manager. Electronics became a second career for Mark, after he found
himself fascinated with how computers are used to control systems in
manufacturing. This led him back to school for advanced studies in
both areas. Mark has been in the electronics field for over 21 years,
as a technician, quality control technician, technical salesperson,
and manager. He enjoys the crucial role of solving problems to meet
the needs of his customers, both external and internal. As the oldest
of six children, Mark says, "I learned that communication is as much
listening as it is speaking. This has served me well in my career–but
it was not a lesson that was easily learned."
Scott’s the guy who leaves no stone unturned when searching
for replacement parts for your repairs. He works closely with
our vendors, in the U.S. and overseas, to get the necessary
parts delivered quickly for a fast turnaround on your repair.
Scott thinks like a detective and says, "I have built a great
network of sources and I work hard to find the parts needed
for your repair." He also makes sure ACS logistics run smoothly,
shipping repairs all over the world while at the same time
assisting in the day to day management of the ACS repair center.
A former associate pastor, outdoorsman, and world traveler,
Scott brings a great sense of team spirit and resourcefulness
Not only is Stefan our Technical Supervisor, he is also our
"electronics whisperer" and solves the toughest repair challenges,
time and again. His attention to detail and deep knowledge makes
him not only our expert Quality Assurance manager but also
Technician Training Coordinator to develop the skills of the
Tech Team. Having worked in industrial and consumer electronics,
both in the field and in the repair center, Stefan brings a wealth
of skills, experience, and leadership to our tech team. Stefan
says, "I like to help everybody, colleagues and customers, to
resolve and find solutions to problems. Knowing that they are
helped just makes me happy. I strive to keep things moving along
smoothly and with no bumps on the way."
Kristy is our extraordinary, multi-tasking customer service manager.
She takes solving your repair problems, including those sudden
emergencies, seriously with her friendly, get-it-done attitude! When
she is not at ACS Kristy is busy designing knit and crochet patterns
while also enjoying her active family life with kids and dogs –
probably why she is so good at multi-tasking!
Stacy is our talented financial and accounting professional with over
20 years of progressive experience in all aspects of operations and
accounting. She is an excellent communicator who also has the ability
to see the big picture and adapt processes and technology to each
situation. When Stacy isn’t crunching numbers and elevating our
operational efficiency, she is either traveling to exotic, preferably
sandy destinations, or she is likely on the sidelines of ball fields
or local theaters cheering on her nieces and nephew.