Warranty
Our Number One Goal is to repair every item you send to us and return them safely and in perfect
working order. This is the gold standard that we strive to achieve with each and every repair.
A warranty is provided to you, our valued customer, for those few exceptions when there may be a
problem with the repair.
Standard Repairs and Reconditioned Units
are warranted to be free from defect in workmanship and
materials under normal conditions for a period of 24 months from the date of shipment unless
otherwise stated.*
If ACS returns your repaired item to you and it does not seem to be functioning
properly, we want to be the first to know about it so we can make it right. The few warranty returns
we get are handled with priority status.
Before returning an item for warranty considerations please help us by:
940 Tate Blvd SE, Suite 105
Hickory, North Carolina 28602
Important Warranty Details
* Our warranty is void if failure or defect of the unit has resulted from accident, abuse,
cannibalization of parts, catastrophic failure conditions, severe environmental exposure,
misapplication, operation exceeding the rated capacities, negligence, contamination, improper
calibration, storage, or handling by the customer, or unauthorized maintenance or repair, or
if the barcode label or etching has been removed or altered in any manner. Warranties
are non-transferrable.
Limited Liability: Our sole obligation for warranted units is ACS
Industrial Services, Inc.'s option to return the fees paid or repair/replace any defective
products, and in no event shall ACS Industrial Services, Inc. be liable for any damages,
including, but not limited to, any special, direct, indirect, incidental, exemplary, or
consequential damages, expenses, business interruption, lost profits, savings, business
information, or any other damages arising out of any repair services or remanufactured goods.
Refunds will be issued only upon receipt and testing.
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