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Home / Warranty


Our Number One Goal is to repair every item you send to us and return them safely and in perfect working order. This is the gold standard that we strive to achieve with each and every repair. A warranty is provided to you, our valued customer, for those few exceptions when there may be a problem with the repair.

Standard Repairs and Reconditioned Units are warranted to be free from defect in workmanship and materials under normal conditions for a period of 24 months from the date of shipment unless otherwise stated.*

If ACS returns your repaired item to you and it does not seem to be functioning properly, we want to be the first to know about it so we can make it right. The few warranty returns we get are handled with priority status.

Before returning an item for warranty considerations please help us by:

Calling First
We may be able solve the problem quickly on the phone as there could be a configuration or installation problem which will save you time and shipping expenses. Before sending the item, contact ACS to determine whether the item is within the warranty period and to alert ACS of your warranty claim.
Shipping to ACS with Original Job Number and Detailed Notes on the Problem:
We will arrange to evaluate your item for warranty consideration upon receipt and proceed as appropriate. Your detailed notes will help us evaluate your warranty even faster. You may ship your warranty item to:
ACS Industrial Services, Inc.
940 Tate Blvd SE, Suite 105
Hickory, North Carolina 28602
Our Shipping Policy
The customer is responsible for shipping both to and from ACS. You select the carrier and method you prefer. UPS, Federal Express, and DHL International are the most common carriers that we have found to be reliable. Your account number can be used for return shipping if requested. We do not ship U.S. Postal Service.

Important Warranty Details

* Our warranty is void if failure or defect of the unit has resulted from accident, abuse, cannibalization of parts, catastrophic failure conditions, severe environmental exposure, misapplication, operation exceeding the rated capacities, negligence, contamination, improper calibration, storage, or handling by the customer, or unauthorized maintenance or repair, or if the barcode label or etching has been removed or altered in any manner. Warranties are non-transferrable.

Limited Liability: Our sole obligation for warranted units is ACS Industrial Services, Inc.'s option to return the fees paid or repair/replace any defective products, and in no event shall ACS Industrial Services, Inc. be liable for any damages, including, but not limited to, any special, direct, indirect, incidental, exemplary, or consequential damages, expenses, business interruption, lost profits, savings, business information, or any other damages arising out of any repair services or remanufactured goods. Refunds will be issued only upon receipt and testing.

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